Claim Supported Recovery
Newcastle WorkCover Physiotherapy
Injuries at work can disrupt more than just your routine — they can affect your income, confidence and long-term mobility. At Action Physiotherapy, we provide WorkCover physiotherapy in Newcastle that’s goal-driven, structured and fully compliant with NSW insurance guidelines. We liaise directly with case managers, GPs and insurers to streamline your recovery and reporting, ensuring you get the treatment and progress tracking needed to return to work safely and confidently.
Whether you’re dealing with a one-off injury or a long-term condition, our team develops evidence-based rehabilitation plans designed to restore function and prevent reinjury. From your initial assessment through to final clearance, we support you every step of the way.
Call (02) 4940 8300 to begin your recovery under WorkCover.
WorkCover Compliant
Insurer Liason
Goal-Focused Plans
Structured, Compliant Care
Navigating Workplace Injury Recovery
We understand the admin burden that comes with insurance claims, so we make it easier. Our team provides:
- Comprehensive assessments for injury documentation
- Individualised treatment plans aligned with WorkCover requirements
- Regular progress reporting for return-to-work planning
- Communication with employers, case managers and GPs
- Education on injury prevention and workplace ergonomics
From manual handling injuries to repetitive strain, we’ve helped hundreds of workers across Newcastle and Lake Macquarie recover well and get back on site or in the office safely. Talk to our team today. We focus on outcomes, not just paperwork.
Return-To-Work Plans
Getting Back to Work
Recovering from a workplace injury can mean adjusting how you move, how long you work and even what duties you perform. A structured return-to-work plan helps you ease back safely, without risking reinjury or aggravating symptoms.
Physiotherapy can support this process through targeted exercises, task-specific rehab and ongoing assessment of your physical capacity. Your physiotherapist will help identify any temporary restrictions and may provide WorkCover-approved reports or updates to your employer or case manager as needed.
Communication is key — keeping everyone on the same page helps ensure your recovery is supported from both a clinical and workplace perspective.
FAQ
Everything You Need To Know
Is physiotherapy covered under WorkCover?
Yes. In most states, physiotherapy is included in approved WorkCover treatment plans. A valid claim and referral are usually required. Services might include pain management, mobility support, and progressive rehabilitation to help you return to work safely and sustainably.
What’s the role of physiotherapy in workplace injury recovery?
Physiotherapists help assess and treat workplace injuries by reducing pain, improving mobility and building strength. The focus is on restoring function and preventing reinjury through individualised treatment programs that may include manual therapy, exercise prescription and ergonomic advice.
Do I need a referral for WorkCover physiotherapy?
Generally, yes. Most WorkCover claims require a referral from a GP or treating doctor to access physiotherapy services. Once approved, the treatment plan is tailored to your injury and regularly reviewed to ensure it aligns with recovery goals and funding requirements.
I've been in a car accident; How do I claim physiotherapy sessions through CTP insurance?
At Action Physiotherapy, all our CTP physiotherapy sessions for motor vehicle injuries can be billed directly to the insurers once we have confirmation of a valid claim number.
What we need from the patient:
- Claim number
- Insurer Details including case manager’s name, phone number, fax number
- Medical Certificate/GP certificate of Capacity
- Date of Accident/Injury
Steps to take before Physiotherapy can start:
- Exchange details at site of accident
- Contact details of person at fault
- Insurance details (CTP, not vehicle property insurance)
- Make sure that the accident is reported to the Police within 28 days. If you do not do this, your claim could be affected
- If they attended the accident, they will provide you with a police event number
- Contact 3rd party insurance provider – they will issue you with a claim number
- Fill out Motor Accident Personal Injury Claim Form (Available via SIRA website - https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/workers-compensation/making-a-claim2/1Motor-Accident-Personal-Injury-Claim-Form-old_scheme_interactive.pdf)
- ASK A DOCTOR TO COMPLETE THE MEDICAL CERTIFICATE ON PAGE 11
- You must submit this form to the CTP insurer of the vehicle that you believe caused the accident
- If you don’t know the CTP Insurer, call SIRA 1300656919. You will need to tell them the date of the accident, and the registration number of the vehicle that caused the accident
- See your GP as soon as possible (Within 30 days after your accident)
- Contact your Physiotherapist with claim number issued by insurance company
Once you have submitted the Motor Accident Personal Injury Claim form, the CTP insurer of the vehicle that caused the accident will write to you within five working days to confirm receipt of your claim form.
Do not wait for this confirmation before you contact and book in with your Physio.
If your claim is denied, you will be liable for payment of your Physiotherapy sessions.
